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Know Where You Stand with kes77

Our legal terms set out how your account works, what we expect from each other, and how your data is handled — all written in plain language so nothing catches you off guard.

Account ConditionsPrivacy & DataJurisdiction NoticeCookie PolicyUser Rights
kes77 Know Where You Stand with kes77
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about a specific clause, need to understand how a policy applies to your account, or want to request a change to your personal data, our support team handles these through the channels below. For account-specific matters — including wallet disputes involving DANA, OVO, or GoPay — have your account ID and transaction reference ready before you reach out.

Live Chat Open the chat widget from any page inside your account dashboard. Our team picks up policy and account-related queries here, including wallet verification questions.
Email Support For formal legal requests — data access, account suspension appeals, or clause clarification — send a detailed message to our support email address listed inside the Help section.
Help Centre Browse the Help section for documented policy answers. Common topics include account closure steps, data retention periods, and how disputes are escalated.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take account security and data handling seriously. Your personal information is stored using SSL encryption, and access to your account data is restricted to verified internal teams. You have the right to request what data we hold and ask for corrections or deletion where permitted by applicable law.

Data Retention We keep your account and transaction records for as long as required by applicable law. You can request a summary of what we hold by contacting support with your account ID.
Cookie Use Cookies on kes77 track session activity, login state, and browsing preferences. You can adjust cookie settings from your browser at any time, though some features may not work without them.
Account Security Each login requires OTP verification sent to your registered mobile number. If you notice unrecognised activity, change your password immediately and contact support to flag the account.
Request a Change To correct or remove personal data tied to your account — name, contact details, linked wallet — submit a written request through email support with proof of identity attached.

Legal FAQs for Your Account

These are the questions we get most often about our legal terms and how they apply to accounts in Indonesia. If yours is not here, contact us directly through live chat or email.

Yes. Access to kes77 depends on local law and eligible regions. It is your responsibility to confirm that using this platform is lawful in your location before opening an account.

Pending balances may be held during a review. If the suspension follows a policy breach, balances could be forfeited. Submit an appeal through email support with your transaction references attached.

Send a written request to our support email from the address registered on your account. Include your account ID. We process these requests in line with applicable data law timelines.

You can request deletion of personal data not required by law or regulatory obligation. Some transaction records must be retained for legal compliance periods regardless of account closure.

We notify you via your registered email when terms are updated. Continuing to use your account after the effective date of a change means you accept the updated version without exception.

Creating multiple accounts, using false identity documents, or attempting to manipulate transactions through DANA, OVO, or GoPay are all considered breaches and can lead to account suspension.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.