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Terms That Govern Your kes77 Account

These terms set out what you agree to when you open and use a kes77 account, including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA · OVO · GoPay coveredIndonesia-region accessSubject to local law
kes77 Terms That Govern Your kes77 Account
HOW WE HANDLE IT

Account Security and Your Data Rights

Data We Hold

We store the account details you provide at registration — name, contact, and linked wallet identifiers for DANA, OVO, or GoPay. We do not sell this data to third parties.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these via your browser; doing so will log you out of your account.

Account Security

Each login triggers an OTP sent to your registered contact. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered wallet, correct account details, or request deletion of your data, contact support via live chat or email with your account ID and we will process it promptly.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our Indonesia support team handles terms queries directly — no ticket queue for straightforward questions.
Email Support Send a detailed question to our support address and we will respond with a written answer you can keep on file. Useful for formal account or eligibility queries.
Account Help Centre The help section inside your account covers common terms questions — wallet verification steps, account closure, and how to request a copy of your transaction history.

Common Questions About These Terms

Account access depends on local law and is available only in eligible regions. You must meet the age and residency requirements that apply where you are located before registering.

We may suspend or permanently close accounts that violate these terms. Any balance held at the time of closure is subject to review before withdrawal is approved.

When you deposit via those wallets, both kes77 terms and the wallet provider's own terms apply to that transaction. Disputes about a transfer should be raised with us and your wallet provider together.

We can update terms at any time and will mark the revision date on this page. Continuing to use your account after a change means you accept the revised version.

Contact support via live chat or email, request account closure, and confirm your registered DANA, OVO, or GoPay wallet. We verify the wallet match before processing the final withdrawal.

Send your account ID to our support team by email or live chat. We will confirm what data we hold and process a deletion or export request in line with applicable local requirements.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.