Reference

How kes77 Handles Your Personal Data

This Privacy Policy covers what data we collect when you use your kes77 account, how we store it, and what rights you have over it. Access to our platform depends on local law and is available only in eligible regions where permitted.

Account data protectionWallet info: DANA, OVO, GoPayYour right to access and correctClear retention limitsDirect contact for data requests

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DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request your data, correct something on your account, or ask us to delete specific records, you can reach our support team directly. We aim to respond to data-related requests within the timeframe required by applicable local law. Use the channels below to get started.

Team online

Live Chat

Start a chat session from inside your kes77 account. Our team can log a formal data request on your behalf and confirm it in writing.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your registered email so we can verify your identity first.

Account Help Centre

The Help Centre inside your account lists step-by-step paths for data access requests, wallet unlinking — including DANA, OVO, GoPay — and account closure.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Control

Your data is not just collected — it is actively managed. We apply encryption to account data in transit and at rest, limit internal access to verified staff only, and set clear retention windows so data we no longer need is deleted. Here is how each area works in practice.

Account Security

Your account login is protected with OTP verification sent to your registered mobile number. We flag unusual login attempts automatically and can lock access at your request.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can clear cookies any time from your browser settings without losing your account.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay payment logs — for the period required by applicable law, then delete or anonymise them. Account data is removed within a reasonable period after you close your account.

Your Correction Rights

You can update your name, email, and linked wallet details directly in your account settings. For ID documents already submitted for verification, contact support to request a correction or re-submission.

What We Collect and Why We Use It

kes77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a kes77 account, we collect the information needed to run it — your name, email address, and the payment details you link, whether that is DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify your identity, and

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keep your account secure. We do not sell your personal data to third parties. We may share limited data with payment processors when a DANA, OVO, or GoPay transaction requires it — only what is necessary to complete that transaction. We also collect device and session
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data automatically, such as your IP address and browser type, to detect unusual activity on your account. Cookies help us remember your session state so you do not have to log in again on the same device. All data handling is subject to the laws of
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the jurisdiction where you access our platform; use is permitted only where local law allows it. If you are in Surabaya or anywhere else in Indonesia, the same policy applies consistently across every account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the data and privacy questions we hear most from account holders. If your question is not listed here, contact our support team through live chat or email.

We collect your name, email address, mobile number, and any payment details you add — DANA, OVO, or GoPay. We also collect device and session data when you log in.

We only share data with payment processors — such as when a DANA or GoPay transaction needs verification. We do not sell your personal data to marketing companies or unrelated third parties.

Send a request via the support email in your account settings or use live chat. Verify your identity with your registered email and we will process the request under applicable local law timelines.

Yes. Submit a deletion request through support. We will remove data that is not legally required to be retained — such as transaction logs — within the period set by applicable local regulation.

Payment data is encrypted in transit and we store only the minimum needed to process transactions. We do not store full wallet credentials — only the reference details needed for reconciliation.

After account closure, we retain only what local law requires us to keep. Everything else is deleted or anonymised within a reasonable period. You can request confirmation once the process completes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kes77 Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Security, Cookies, Retention and Your Control

Common Questions About Your Data

01 What personal data does kes77 collect when I open an account?

02 Does kes77 share my data with anyone outside the platform?

03 How can I request a copy of the data kes77 holds on me?

04 Can I ask kes77 to delete my personal data?

05 How does kes77 protect my payment data for DANA, OVO, and GoPay?

06 What happens to my data if I close my kes77 account?

Privacy Policy

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